Delete your GoWell account

This page explains how employees can delete their account in the GoWell app, developed by GoWell, and what happens to their data.

Delete it in the app

Open the GoWell app and sign in.
Go to Profile and tap Delete account.
Confirm with your password. Deletion takes effect immediately.

Or ask us by email

If you cannot use the app, email support@gowell.ky from your work email address with the subject “Delete my GoWell account”. We process requests within 30 days and confirm by email.

What is deleted

Your name, email address, job title and password are removed or replaced.
Your Apple ID link is removed.
Your plan ends and your upcoming class bookings are cancelled.
You are signed out on every device.

What is kept

Your past gym visits and class bookings are kept without your name or email, because gyms are paid for them.
Invoices and payout statements that were already issued keep the name and email they were issued with. We keep them for as long as financial record-keeping law requires.

You can sign up again later with the same work email. You will start with a new account.